As a business owner, could you be breaking consumer protection laws without even knowing it?
Do you know how bad feedback can ultimately be good for your business?
Consumer Protection BC is a provincial regulator that is responsible for the licensing and oversight over seven industries as well as the regulation of certain consumer transactions. The only organization of its kind, Consumer Protection BC is uniquely positioned to empower both consumers and businesses in their transactions under the province’s consumer protection laws.
In this presentation, Dan Stefanson, Vice President of Consumer Protection BC, will share case studies to educate you about BC’s consumer protection laws and illustrate how certain approaches to consumer transactions can help, or hurt, your business. His best practices tips will help you build customer loyalty and shed light on how to address complaints before they escalate to a regulatory body. In addition, Dan will offer insight into other dispute resolution options, including Consumer Protection BC’s own experience with online dispute resolution.
The 20 to 30-minute presentation will use creative visuals, interactive discussion, humour and storytelling to focus on key messages and will be formatted as follows:
Wednesday Feb 8, 2017
11:00 AM - 1:00 PM PST
11 am Networking
11:45 Lunch
12:05 Welcome
12:10 Speaker
1:00 Adjourn
$34 plus GST
We must insist on a 48 hour cancellation notice.
Nella McKimm, Accounting
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Printed courtesy of www.nanaimochamber.bc.ca – Contact the Greater Nanaimo Chamber of Commerce for more information.
2133 Bowen Road , Nanaimo, BC V9S 1H8 – (250) 756-1191 – info@nanaimochamber.bc.ca